At King of Domes, we strive to make your ordering experience smooth, transparent, and reliable. This Order Policy outlines how we handle orders, payments, production, delivery, and cancellations.
Orders can be placed directly through our website, email, or authorized representatives.
Once an order is placed, our team will contact you to confirm details such as dome model, size, materials, color, and any customization options.
A written quotation or invoice will be provided for your approval before proceeding.
Your order is considered confirmed once the initial payment or deposit is received.
No production or shipment will begin until confirmation and payment are completed.
You will receive an official confirmation email with your order number, estimated delivery time, and project details.
A deposit (usually 50%) is required to start production.
The remaining balance must be paid before dispatch or upon delivery, depending on the agreement.
Payments can be made via bank transfer, credit/debit card, or other approved methods.
All prices are listed in local currency and may include applicable taxes unless otherwise stated.
Production times vary depending on dome size, customization, and order volume.
Typical production time ranges from 2 to 8 weeks after confirmation.
In case of any delays (materials, logistics, or external factors), customers will be notified promptly.
We offer domestic and international shipping.
Delivery charges will be calculated based on location and dome size.
Once dispatched, customers will receive a tracking number or delivery schedule.
King of Domes is not liable for delays caused by customs clearance, natural events, or third-party carriers.
Orders canceled within 48 hours of confirmation may be eligible for a full refund.
After 48 hours, cancellations may incur a processing or material fee, depending on production status.
Custom-made domes cannot be canceled or refunded once production has begun.
We take great care to ensure your dome arrives in perfect condition.
If you receive a damaged or defective product, notify us within 7 days of delivery with photos and details.
Eligible returns will be repaired, replaced, or refunded at our discretion.
Returned products must be unused and in their original packaging.
Minor changes (such as color or add-ons) can be made before production starts.
Once production begins, modifications may not be possible or may incur additional costs.
All custom-designed domes are made specifically to your requirements.
Custom orders are non-refundable unless defective or damaged upon arrival.
We will provide design drawings or 3D previews for your approval before production.
If you have questions about your order, payment, or delivery, please contact our support team:
📧 orders@kingofdomes.com
